Refund policy

Last updated: 14 October 2026

We want everyone who pays to be able to watch the film. If something does not work, we fix it — we either repair your access or give you your money back.

Write to us at contact@floareavietii.md. We reply within 2 working days.

If the film will not play, or keeps stopping

This is the most important case and we treat it as a priority.

If the film does not start, stops repeatedly, or the quality you receive is visibly lower than the quality you bought, you are entitled, at your choice, to:

1. repair of your access — we extend your viewing period by at least the time you lost, at no extra cost; or
2. a full refund, if the problem cannot be fixed within a reasonable time.

We do not ask you for complicated evidence. It is enough to tell us what happened, roughly when, and what device you were using.

If you bought by mistake

If you have not yet started watching, we refund you in full, on request, within 14 days of purchase.

If you were charged twice

If you accidentally paid twice for the same film, we refund the extra payment in full. You are welcome to write to us, but we usually spot it ourselves and refund without being asked.

Statutory right of withdrawal (EU consumers)

Under European rules on digital content, the 14-day right of withdrawal is lost at the moment playback begins, provided you expressly consented to performance starting and acknowledged that you thereby lose that right.

By pressing play you give that consent.

Until first playback, your right of withdrawal remains fully available — see "If you bought by mistake" above.

This clause does not limit your rights in the case of a defective product: if the film does not work, a refund remains possible even after playback has started.

When we do not refund

• If you watched the film in full and reported no technical problem. We do not refund because the film was not to your taste.
• If your access period expired without you starting to watch, while access was working. Write to us anyway: if the cause was on our side, we will fix it.
• If access was shared with third parties in breach of the terms of use.

How you get the money back

Refunds are made through Gumroad, to the payment method used for the purchase, within 14 days at most of approval. When the money actually reaches you depends on your bank.

Before you dispute a payment with your bank

If you have a problem, write to us first. A bank dispute (chargeback) takes weeks and blocks your access in the meantime. We reply within 2 working days and, if a refund is due to you, we make it immediately.

Purchases made until 13 October 2026

These were processed by Paddle.com, as Merchant of Record. Everything above applies to them as well: write to us at contact@floareavietii.md and we will arrange the refund. You can also contact Paddle directly at paddle.net.